To be eligible for a refund or exchange, you must meet the following conditions:

• Return the product within thirty (30) days from the delivery date in original condition and packaging
• Include a copy of the original receipt with your return
• Use a Vernly pre-paid return label. Contact us and we will email you one.
• If the product has a Vernly serial number, it must match the one on the original order.

For any further information, please contact us.

Yes, it is very easy to change the direction of the retrieve. If you contact us, we'll share a video with you.